It is not necessary for you to be home during the time of install, provided there is access to powered outdoor outlets. Our lighting crew will test the lights after putting them up to be certain all connections are securely fit.
Please call or email our office to let us know about the issue you’re having and we will have someone out within 48 hours to repair the lights. [email protected]orlight.com or call 888-930-3450
All residential clients are renting the lights and are custom fitted to your house according to the design you choose. Our experience has been that by renting the lights from us, we can ensure that all the bulbs are always working, properly stored and offer our guarantee.
We will only help PAST CUSTOMERS who have purchased our light packages before 2021.
We will not be able to work with any of your lights or box lights you have purchased as we can’t not ensure the quality of the lights you have purchased.
We will not be able to install other custom cut lights by other companies as we can’t guarantee our service maintainence.
Unfortunately, we don’t have control over the weather but we will come out the 1st time for free to fix your lights.
Like the weather, we don’t have control what our little critters might do. It’s actually why we don’t recommend you put lights on your trees as these little critters get confused to why their home is bright all of a sudden! Again our 1st service call will be free so that we can make adjustments but there will be a $50 fee for every additional service call afterwards.
For the safety of our installers, we will not be able to do any installations if there is any rain, hail sleet, snow on the day of installation. We reserve the right to ask for a reschedule in order to keep everyone safe. We will reach out to you via email and text if there has to be a rescheduling and usually will try to squeeze you in the next day.
YES! We would love for you to refer us and happy to give you a $25 credit for every new customers. Plus they will also get a $25 credit. Check out our referral page for more information. *You will have to be a customer in order to earn credits*
Great News! We are able to now service HOAs and commercial clients by taking care of their holiday decorations for their HOA Entrances. Book an appointment for a free hoa christmas lights consultation.
If you are an HOA board member, we would love to discuss with you how we can give all of your HOA a special discount for their own holiday light installation. 🙂